Description : Premier Account Representative. Company : U.S. Bank National Association. Location : Warszawa, mazowieckie

A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. If you want to make a difference in your life, your community and your world, join us at Elavon. We know our company is only as strong as our people, and we are committed to your professional growth and success. Elavon is part of the U.S. Bank family, a diverse workplace, where we celebrate the individuality of each member of our global team.

Job Description

We are looking for a candidate who can establish and maintain a great working relationship with some of our top customer accounts, providing daily support to both the client and our relationship managers.

You will have your own portfolio where you will manage your customer expectations, daily requests while ensuring to provide stellar customer service.

Your responsibilities will include:

• Maintaining high services satisfaction by answering customer phone calls and emails.
• Following up on general client queries and issues.
• Providing training and helping with account setups.
• Generating reports and providing daily support to relationship managers
• Coordinating and interacting with internal teams and individuals to ensure high levels of service delivery.

Basic Qualifications

• Leaving Certificate or high school equivalent
• Minimum three years of customer service experience
• Bilingual English skills. All our internal and external communications are conducted in English

Preferred Skills/Experience

• Excellent interpersonal communication skills
• Thorough knowledge of all relevant operational processes and procedures and company products and services
• Proficient in and able to navigate all relevant computer systems in order to pull reports, shadow clients, and troubleshoot technical issues, etc.
• Proven customer service/relations skills including the ability to deal effectively, tactfully, and knowledgeably with customers and non-customers in handling complaints, problems, and general inquiries
• Strong analytical and problem-solving skills
• Ability to manage multiple tasks/projects and deadlines simultaneously

We offer

• Full time position, employment agreement,
• Professional corporate environment,
• Professional trainings, opportunity to develop career path in organizational structures, support in career planning,
• Work in a dynamic team with a supportive inclusive culture and strong values,
• Interaction with Clients and Colleagues across Europe
• Good atmosphere at work and comfortable working environment,
• Opportunity to participate in social and community projects.

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If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

This is an Elavon posting. Elavon is a part of the U.S. Bank family.